SkillSwap — Refund Policy

1Overview

At SkillSwap, we want you to be happy with your purchase. This policy explains when refunds are available and how to request one.

We offer a 7-day money-back guarantee on all new paid subscriptions (Pro and Creator). No questions asked.

All payments on SkillSwap are processed by Paddle, our merchant of record. Refunds are issued to the original payment method.

2Subscription Refunds

New subscriptions — 7-day guarantee

If you subscribed to Pro or Creator and are not satisfied, you may request a full refund within 7 days of your initial charge. This applies to your first payment only.

Renewals

Subscription renewals are generally non-refundable. If you forgot to cancel before your renewal date, contact us within 48 hours and we will review your request on a case-by-case basis.

Annual plans

Annual subscriptions are eligible for a prorated refund within the first 30 days. After 30 days, annual plans are non-refundable but you retain access until the end of the billing year.

Cancellations

Cancelling your subscription stops future charges. You keep full access until the end of your current billing period. Cancellation alone does not trigger a refund.

3Webinar Refunds

Webinar ticket purchases (paid webinars hosted by Creator members) are subject to the following:

Full refund if the webinar is cancelled by the host before it begins
Full refund if the webinar does not start within 30 minutes of the scheduled time
Refunds requested more than 24 hours before the scheduled start time will be honoured
No refund for webinars you attended, even partially
No refund for no-shows (you paid but did not attend)

Webinar refund requests should be submitted within 7 days of the scheduled event date.

4What's Eligible

Eligible for refund

First subscription charge within 7 days
Annual plan within first 30 days
Renewal charge within 48 hours (case-by-case)
Cancelled webinar by host
Webinar that never started
Webinar ticket cancelled 24h+ before event
Duplicate charge or billing error

Not eligible

Subscription renewals after 48 hours
Annual plans after 30 days
Partially used subscription periods
Attended webinars (even partially)
Webinar no-shows
Accounts suspended for Terms violations
Change of mind after extended use

5How to Request a Refund

1

Email us

Send a message to support@skillswap.buzz with the subject line "Refund Request".

2

Include your details

Your registered email address, the charge date, the amount, and a brief reason for the request.

3

We'll review and respond

We aim to respond within 2 business days. If approved, we'll initiate the refund via Paddle.

4

Refund issued

Refunds are returned to your original payment method. See Section 6 for processing times.

6Processing Time

Once a refund is approved and initiated by us via Paddle:

Credit / debit card — 5–10 business days to appear on your statement
PayPal — 3–5 business days

Processing times are determined by your bank or payment provider and are outside our control. If your refund has not appeared after 10 business days, please contact us and we can provide a Paddle transaction reference for your bank to trace.

7Exceptions

We reserve the right to decline a refund request where:

The account was suspended or terminated for violation of our Terms of Service
There is evidence of abuse of the refund policy (e.g. repeated subscription and refund cycles)
The request falls outside the eligible timeframes above

Consumer protection laws in certain jurisdictions (e.g. EU, UK) may grant you additional refund rights beyond this policy. Nothing in this policy limits those statutory rights.

8Contact

For refund requests or billing questions, please reach out:

Email: support@skillswap.buzz
Website: skillswap.buzz

We aim to respond to all refund requests within 2 business days.